GB General Terms and Conditions

General Terms and Conditions

PRIOR.- The purpose of these general contracting conditions (GTC) is to regulate the online contracting through the Internet from the web www.nutripeople.org, of the products offered by REEL INNOVATION SL, (hereinafter, “Nutripeople”) , with address in Murcia, Pasos de Santiago street number 6, and provided with CIF: B-73884736, registered in the Mercantile Registry of Murcia at Volume 3111, page 49, Sheet MU-88044, 1st Inscription.

You link the GTC present from the moment in which begin the process of purchasing products at the same as other legal legends, legal notices and privacy clauses contained in the Web www.nutripeople.org (hereinafter “Web”) , which are applicable to you by the mere fact of accessing the Web. You must read in their entirety all the legal texts mentioned in addition to these GTC because they regulate not only the purchase you make but also your access and activity within the Web.

At any time we can change the GTC and other contractual conditions, such as price, product features, delivery, assumption of costs and responsibilities, etc, but in any case, the current will always be those published from the Web just before you make the payment and finalize the purchase.

You will be a User of the Web from the moment you access it, buying or not buying, and you accept the legal notices and privacy policies with the mere access to the Web. You will also be a customer at the same time you start the purchase process and purchase a product offered in it, for which you must have read and accepted the current GTCs, by clicking on the box next to the text “I have read and accept the General Contract Conditions”, just above the “buy” button.

Very important. You must be of legal age and have the legal capacity to make the purchase of the products offered, which is why, if you start the purchase process you will be unequivocally stating that you meet these requirements.


i.1 The purchase process consists of four steps. The first step of the purchase process is the offer of one or more products where you must choose the product and the quantity of it that you want to buy to add it to the basket. The second step has to do with the order confirmation. The third step with the introduction of the contact and billing information, as well as with the confirmation of the purchase information, including the price to which the cost corresponding to the shipment will have already been added depending on where it is produced. And the fourth step will be in which the purchase and payment of the product takes place effectively with the route to the payment gateway of the bank.

i.2 The offer is embodied in the three first steps. Once the fourth step is passed, it will not be possible to modify the order, and the acceptance occurs with the payment of the product in the fourth and last step.

i.3 The delivery will be carried out through a third party whose data will be known by the client so that he can access the platforms of said third party. NUTRIPEOPLE is not responsible for the third party’s platform, so it cannot guarantee the usability of the platform, nor the information on the status of the order that said third party may provide. The Company NUTRIPEOPLE will try to collaborate with third parties who can give you as much information as possible, but cannot guarantee it in advance.

The importance of Stock in the delivery period. It is very important that you know that our commitment is for you receive the product within a period between 48 and 72 hours from the effective and full receipt of the payment, but this period may be increased due to a delay by the third party in charge of delivery, any problems with the payment gateway of the bank, and most importantly, because we do not have the product in Stock. Therefore, our commitment to meet the deadline is subject to these two circumstances. If a problem occurs with your order, NUTRIPEOPLE will contact you so that you are aware of the approximate delivery time.

The products will be delivered to the address indicated by the customer in the purchase process. The company do not hold any responsibility for the faulty in order to provide a valid or correct address or if the delivery cannot be made because no one is present at the address. Any modification of the address will be associated with an additional cost that will be communicated to the Client.

It is your responsibility to check the correct state of the product at the time of the product delivery. If any type of damage is found,  you must indicate it on the invoice presented together with the product and contact NUTRIPEOPLE before 24 hours from the delivery of the product through the email address atencionalcliente@nutripeople.org, and the telephone number advertised on the Web.

i.4 Prices.

The prices of each product will include VAT. Possible promotions or discounts must comply with the conditions expressly established for each promotion and / or discount, without being able to accumulate unless expressly stated otherwise.

In the event of an error in any price, we will correct such error as soon as possible and we will notify you in case you want to cancel the purchase.

In addition to the price of the product, you will have to pay the delivery and transport costs that will be calculated during the purchase process depending on where the delivery should be made.

i.5 The product.

The Nutripeople products have the corresponding health records and all administrative authorizations and certifications necessary for distribution and sale.

You must be aware that Nutripeople products are not medical / therapeutic products. The Nutripeople products do not replace any food within the parameters of what is considered by experts and health authorities healthy eating, so the Nutripeople products, even with all its advantages, are basically a supplement that contributes to a diet balanced .

i.6 Payment method.

The only form of payment accepted in this website is through a credit/debit card linked to a bank account.  Payments will be made through a payment gateway owned by a bank, and you expressly acknowledge and accept the transaction by starting the payment process. You will voluntarily access the payment gateway, which is an external environment owned by the ban and therefore unrelated to www.nutripeople.org. NUTRIPEOPLE is exempt from any responsibility for operations carried out and/or the data that are revealed within the payment gateway and the use of data may be made by the bank or any third party.

The charge will be made in real time through the payment gateway owned by the related financial institution, once the authenticity of the communicated data has been verified.

The payment gateway system used offers maximum security and the payment data is transmitted directly and in an encrypted form (SSL) to the corresponding financial institution.


The Client will have a period of fourteen calendar days to withdraw the purchase, starting from the delivery of the product, except in cases specifically excluded by the legal or regulatory conditions applying. To do this, you must notify NUTRIPEOPLE by email at atencionalcliente@nutripeople.org or at the telephone number indicated on the Website.

The Customer will bear the direct costs of returning the products.

In order to accept the return of the product, you must comply with the following conditions:

– Return the product no later than 14 days from the return notification. The product must be contained within its original parcel and protected with an additional packaging to guarantee its reception in perfect conditions.

-A copy of the invoice of the order placed must be attached along with the product.

In the event the returned product does not arrive in perfect condition and with its original packaging, NUTRIPEOPLE reserves the right to refuse the item and it will be sent back to the client or a refund will be sent discounting to the original price the amount NUTRIPEOPLE set up in accordance with the product conditions.

If NUTRIPEOPLE opts for the partial repayment path, this will be notified to the client.

The product will be returned to the client with a postal charge applied in case the partial refund will not be accepted by the client.

In no case those products that have been unsealed, or tested or used by the client and therefore no longer able to be sold as new, will be returned to the company. The return of products already opened will not be accepted.


NUTRIPEOPLE is the sole and exclusive owner of all intellectual and industrial property rights related to the product, its brands, packaging and composition.

The product can only be used for consumption, without granting any right over the goods object of intellectual and/or industrial property beyond the cited consumption, being prohibited the use of the brand, packaging, etc.

You are aware and therefore accept that you do not acquire any intellectual and/or industrial property rights through the purchase of products.


If any provision of this Agreement is declared by a competent court, fully or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffective, and shall not impair the validity of the remaining provisions, which will retain its binding force, subsisting the contract on everything else, taking such provision or part thereof that is affected by not placing.

The foregoing shall not apply with respect to those provisions whose suppression determines a significant reduction in the balance of reciprocal benefits between the parties.

All Annexes signed together with it or subsequently will be considered an integral part of the contract.

This Agreement constitutes the entire agreement between the parties on the subject of the same, and replaces repeals and supersedes any other agreement, oral or written, proposal, etc., referring to the same object, which have reached the parties prior the date of the signing of this contract.

This Contract will be governed by its own conditions, those of its internal annexes and by Spanish law.

The parties expressly waive any other jurisdiction that may be entitled, subjecting to the Courts of Murcia authority.